General Terms and Conditions of the Natural Learning Company

Article 1 Validity in relation to companies and definition of terms

(1) The following terms and general business conditions apply to all transactions between us and a customer in its currently valid version at the time when the order is being placed.

(2) “Customer” within the meaning of these terms and conditions is any natural person who concludes a legal transaction for a purpose which cannot be attributed to its commercial or independent professional activities.

Article 2 Conclusion of a Contract, Storage of the Contractual Text

(1) The following provisions on the conclusion of a contract apply to orders via our internet shop https://www.natural-language-system.com.

(2) In the event of the conclusion of a contract, it is held with

The order process is carried out by following the steps below:

Before bindingly placing the order, the customer, after checking his/her information, can click on the “Back” button present in the internet browser he/she is using, and thus return to the web page in which the client’s details and information were recorded and the customer can correct any wrong entries or input mistakes or, by closing the internet browser, cancel the entire order process. We will immediately acknowledge the receipt of your order through an automatically generated email (“Order Confirmation”). With this email we accept your offer.

(5) Storage of the contract text when ordering through our online store: We save the contract text and send you the order details and our general terms and conditions by email. You can see the terms and conditions anytime at: https://natural-language-system.com/agb.html. You can see your past orders in our customer area under My Account -> My Orders.

Article 3. Prices, Shipping Costs, Payment, Payment Due Date

(1) The prices quoted include the legal value-added tax VAT (or the applicable sales tax in Germany) and other price components. Any shipping costs and delivery charges that may arise must be added to this amount.

(2) The customer has the option to pay via PayPal.

Article 4. Shipping and delivery

(1) Unless we have explicitly indicated something else in the product description, all products we offer are ready for immediate shipping.

Article 5 Retention of Title

We retain title to the delivered goods until full payment has been received.

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Article 6 Right of Withdrawal

Cancellation Policy

Right of Revocation/Cancellation

You can revoke your contract declaration in writing (e.g. by letter, fax or e-mail) within 14 days from the date of the order without stating any reasons, or – if the goods have been delivered to you before the expiration of this deadline – by returning the said items. The period begins after receiving this policy in text form, but not before the goods have reached the recipient (in case of repeated deliveries of similar goods, not prior to the receipt of the first partial delivery), nor before we have fulfilled our obligations to provide information according to Article 246 Section 2 in conjunction with Section 1 Paragraphs 1 and 2 of the Introductory Act to the German Civil Code (EGBGB or Einführungsgesetz zum Bürgerlichen Gesetzbuch), as well as our duties according to Section 312g Paragraph 1 Clause 1 of the German Civil Code (BGB or Bürgerliches Gesetzbuch) in connection with Article 246 Section 3 of the EGBGB. The prompt dispatch of the cancellation request or the corresponding merchandise suffices to comply with the withdrawal period.

The revocation must be sent to:

Consequences of Withdrawal

In case of a valid cancellation or revocation, the respective benefits received by both parties must be returned and, if applicable, the benefits derived from their use (such as interest earned) are to be returned. If you cannot refund or deliver the benefits received or the use of such goods (e.g. benefits of use) or can do so only partially or in a deteriorated condition, you must provide compensation for the lost value. You must pay compensation for the deterioration of the merchandise and for the benefits derived from its use, only to the extent that the use or the deterioration is due to a manipulation of the item that goes beyond a simple inspection of the characteristics and functionality of the object. “Inspection of the characteristics and functionality” refers to examination, testing and trying out of a particular product, as it would have been possible and common in a retail shop.
Goods consignable by parcel shipment are to be returned at our risk. You must bear the regular costs of return shipment if the goods delivered correspond to those ordered and if the price of the returnable goods does not exceed € 40.00 or if, in case the price of the item is higher, you have not yet paid the consideration or a contractually agreed part payment by the date of cancellation. Otherwise, the return is free of charge for you. Goods not suitable for delivery by parcel will be collected from you. Obligations to reimburse payments must be fulfilled within 30 days. For you, the cancellation period shall start when you send your declaration of withdrawal or the goods, and for us upon receipt of the same.

End of the information about rights of revocation

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Article 7 Contract provisions regarding the return costs for revocation

If you make use of your right of withdrawal, then the following agreement is applied in accordance with Article 357 Section 2 of the German Civil Code (BGB or Bürgerliches Gesetzbuch), which stipulates that you must bear the regular costs of the return shipment if the goods supplied do correspond to the goods ordered and if the purchase price of the article to be returned does not exceed an amount of € 40.00 or if, in the case of a higher purchase price of the good, you have not yet provided the consideration or a contractually agreed part payment at the time of cancellation.
Otherwise, the return will be free for you.

Article 8 Code of conduct and good practice

We are subject to the codes of conduct of the following institutions:

Euro-Label Germany
EHI-EuroHandelsinstitut GmbH
Spichernstrae 55
D-50672 Cologne
Germany

You can access the Euro-Label code of conduct by clicking on the Euro-Label seal or logo located on our website or at http://www.euro-label.com.

and

Trusted Shops GmbH
Colonius Carré
Subbelrather Strasse 15c
D-50823 Cologne
Germany

You can access the Trusted Shops by clicking on the Trusted-Shops seal or logo located on our website or at www.trustedshops.eu.

Article 9 Language of the Contract

The contract language is exclusively German.

Terms and Conditions last updated on February 2013.